Mind in Harrogate District Achieves the Mind Quality Mark
Mind in Harrogate District is proud to announce that we have been awarded the Mind Quality Mark (MQM), the highest level of quality assurance within the Mind Federation. This achievement is a testament to our commitment to delivering safe, effective, and life-changing mental health services for our community.
What is the Mind Quality Mark?
The MQM is a rigorous set of standards and an improvement framework that ensures every part of the Mind family operates to the highest standards. It guarantees that Mind in Harrogate District is:
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Trusted and well run
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Legally compliant and well governed
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Sustainable and financially sound
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Delivering high-quality, person-centred mental health support that enables people to make positive changes in their lives
How Did We Achieve the MQM?
To earn the MQM, Mind in Harrogate District underwent a comprehensive review process, including:
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A self-assessment and review of our policies, governance, and services
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An independent peer review involving people with lived experience, senior leaders from other local Minds, and Mind’s network quality team
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Engagement with our staff, volunteers, and service users to ensure their voices and experiences are central to our work
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The development and completion of an improvement action plan to meet and exceed the MQM standards
What Does This Mean for You?
By meeting the MQM, we are recognised as a well-run organisation delivering safe, inclusive, and effective mental health services. Our work is guided by strong leadership, robust governance, and a commitment to continuous improvement. We are dedicated to promoting positive attitudes to mental health and ensuring everyone who uses our services receives the highest standard of care.
Our Commitment
Achieving the Mind Quality Mark is not just an award, it’s our ongoing promise to the Harrogate District community. We will continue to listen, learn, and improve, ensuring our services remain accessible, effective, and shaped by those who use them.
“The awarding of the MQM is a great recognition of our team’s dedication and hard work, definitely something to celebrate!”
Thank you for your trust and support as we continue our mission to support better mental health for all.
